Housing & Shelter Programs
Enrique Roldan, Program Manager
Enrique is a proud San Francisco native, born and raised in the Mission District. After 5 years working as the Shelter Manager for the Dolores Shelter Program, Enrique transitioned into a new role as the Program Manager of Casa Quezada. He is passionate about the work DSCS does and believes in making a difference both on the individual level and as part of larger whole. Enrique takes pride in being able to give back to a community that helped him develop into the person he is today. He demonstrates a high level of customer service by interacting with tenants in a respectful manner that allows him to build relationships and also embraces his connections with staff, leading to an environment that helps the program thrive with positivity.
Mario Hernandez, Facilities Manager
Mario is the epitome of a “jack of all trades.” He first began working with DSCS as a contractor, putting his skills to use on many projects throughout the organization. Soon thereafter, Mario began working full-time as a Maintenance Technician and has since grown into the Facilities Manager, splitting his time between Casa Quezada and the Richard M. Cohen Residence. He not only works zealously to ensure and maintain the quality of each site, but is also always willing to lend a help hand around the organization. Mario is a true asset to Casa Quezada, the Richard M. Cohen Residence and Dolores Street overall.
Charles Bultman, MFT, Support Services Coordinator (employed by our services partner Mission Neighborhood Resource Center)
Charles has been the Support Services Coordinator at Casa Quezada since April 2015. Prior to this, he had worked in a variety of clinical settings that addressed the issues of addiction, serious mental illness, sexual abuse, and early childhood mental health. Charles has worked primarily with undocumented Latino clients during this time. Prior to his life as a therapist, Charles studied English literature and is still recovering from PMLTD, or post-modern literary theory disorder. He can’t un-think those terrible thoughts, but he hopes to use his skills as a therapist to help others.
Bernadette Morales, Case Manager (employed by our services partner Mission Neighborhood Resource Center)
Bernadette has worked at Casa Quezada since it’s opening in 2011. Prior to her work at CQ, she was a case manager and peer service advocate at Mission Neighborhood Resource Center. Originally from Puerto Rico, Bernadette is known affectionately as Mama by many people throughout the Mission District. She has a true gift for working with clients who face some of the most difficult challenges. As her nickname implies, Bernadette is kind and compassionate with her clients, and that interpersonal warmth has helped many overcome their difficulties. But just remember, Mama can administer tough love too.
Dolores Shelter Program
Yesenia Lacayo, Program Manager
Yesenia has been involved in the non-profit sector from a young age. She was a participant in the Mission Area Federal Credit Union- Youth Credit Union Program which empowered low income youth to be financially independent and responsible with an emphasis on higher education. She was a board member for YLI for 2 years, a program that provided grants to youth created projects, and was also a Senior Youth Advocate for Mission Dignity, where her mission was to empower youth in the Mission to finish their high school diploma, and continue into higher education or vocational training. She was a shelter case manager with Dolores Street for 2 years and transitioned to the Program Manager role in the winter of 2015. She continues to grow and plans to continue advocating for the neighborhood she was born and raised in.
Cecilia Moreno, Case Manager
Cecilia has worked in the Mission for 20 years as an advocate, case manager, and substance-abuse counselor. She joined Dolores Street in 2002, earning her clients’ trust by listening compassionately and championing them to meet their goals. This has allowed her the opportunity to help numerous clients find affordable housing, overcome substance abuse, and learn how to manage their personal finances. She mentors several volunteers, empowering them
through service leadership.
Mayra Medel-Sanchez, Operations Manager
Mayra was born in Guadalajara Mexico. Her family emigrated when she was 1 to San Francisco. She was raised in the heart of the Mission district. As a youth she attended Potrero Hill Middle School and was one of the first classes to attend the re-opened John O' Connell High School of Technology. Mayra started with Dolores Street at Casa Quezada as a desk clerk and soon was recruited as a shelter monitor for the Dolores Shelter Program. While in the shelter program, Mayra excelled in her skills and soon was promoted to Manager on Duty. When the opportunity arose she applied for Shelter Operations Manager and was selected for the position. Mayra continues to grow and strives in improving our shelter program.
Steven Reus, Assistant Operations Manager
Steven was born in San Francisco, California. He has resided in the Mission District his entire life. His parents came from Puerto Rico, in the 1950's. Steven attended John Muir Elementary, Horace Mann Middle School, and Mission High School. Steven was introduced to Dolores Street in 2014, when he became a Shelter Monitor. Steven quickly adapted to the shelter system, and was promoted to Manager on Duty in 2015. And in 2016, Steven had the opportunity to apply/interview for the position as Assistant Operations Manager. Steven is proud to say, he was chosen for the position. Steven is grateful to be with an organization he can grow with, and continue to learn.
Mission SRO Collaborative (MSROC)/SRO Families United (SROFU)
Diana Martinez, Program Manager
Diana Martinez has worked at the Mission SRO Collaborative since the winter of 2014. She began as Education Coordinator and worked with the team to strengthen MSROC’s tenant leadership and volunteer base. In the fall of 2016, Diana became MSROC’s Program Manager. Before working in tenants’ rights and education at MSROC, Diana organized homecare providers with SEIU where she learned many valuable strategies in leadership development and community building. Outside of her work at MSROC, Diana is a proud troop leader for the Radical Monarchs in Oakland. In the Radical Monarchs, she works with young girls of color that learn about social justice movements, community empowerment through direct action, and sisterhood. In 2017, Diana was selected as a Koshland Civic Unity Fellow for the Mission District.
Tim Hoang, Education Coordinator
Tim jumped into tenant empowerment and housing rights after returning from teaching English in Spain (sí hablo español). He works with tenants to educate and empower them as leaders. Before he started at MSROC he worked at an organization coordinating volunteer projects in San Francisco and even before that he studied environmental science and minored in ethnic studies. On his personal time he enjoys playing tennis and guitar!
Katie Martin Selcraig, Outreach and Campaigns Coordinator
With experience as a community organizer, teacher, and artist, Katie is passionate about facilitating a space for SRO tenants to lead the movement for housing justice and collective liberation. Outside of MSROC, her organizing has particularly centered around racial justice, domestic workers' rights, and supporting survivors of intimate violence. She believes in the importance of healing from trauma and cultivating joy as forms of resistance. Her favorite things in life include poetry, cinnamon rolls, the desert, dancing, and her greyhound Nalu.
Richard M. Cohen Residence
Kevin Cunz, Program Director
Kevin first started working at the Richard M. Cohen Residence as the Kitchen Manager from 1994-96. As part of the original team, he guided the project through securing RCF-CI licensing, and worked with the inaugural staff and the very first residents to create a safe, healthy and warm environment for people living with HIV/AIDS. After Kevin left the Cohen Residence in 1996 he became a Facilities Director and later a Program Director at Catholic Charities. He returned to the Cohen residence in February 2016 as the Program Director.
Kevin has worked with those who are living with triple and quadruple medical and and psychological diagnoses and drug addiction issues. Working with these residents has taught him that he is naturally inclined to be in an environment where he can contribute to their quality of life and to individual independence.
Kevin is a proud 3rd generation San Francisco native
Marc Roman, LMFT, Social Work Case Manager
Marc Roman has been with The Richard M. Cohen Residence dating back to 2015 as the Social Work Case Manager. Since that time, he has become a Licensed Marriage and Family Therapist in the state of California. He brings to this position decades of experience in the areas of mental health, substance abuse and chronic illness. Prior to joining Dolores Street Community Services, Marc managed several crisis hotlines at San Francisco Suicide Prevention, facilitated support groups for family members left behind following a completed suicide, counseled clients with various substance addictions at the San Francisco AIDS Foundation and linked clients with community resources at a few inpatient residential treatment facilities. Marc finds his work at the Cohen Residence personally and professionally rewarding and hopes to develop a small private practice in the near future.